Scopely Phone Numbers and Emails

Customer Service Number:

  • (323) 400-6618
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Scopely Emails:

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Contact Information

Scopely Website:

Scopely Help Center:

Corporate Office Address:

Scopely, Inc
3530 Hayden Avenue
Culver City, California 90232
United States

Scopely Customer Service Reviews

1.2 / 5
Bad
Robbin S Bxe
Trying to recover account...yet they have not responded. Prefer to talk with a real human so I can define the problem. Computer AI keeps running me in same circle.
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2.9

Frustrated. They could easily restore me lost account if they would actually do something. So far absolutely zero response on their end.

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Tamisha S Poh
Error messages keep coming up
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1.0

Got to my last card and open the vault... the qild card came up and played the thing .

Pick my laat card..

the it keeps saying error message. Then it restart over to do the same thing

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Doyle S Qiq
Game reset account

Game reset to very beginning, then waited for support to answer...took 4 hours...so I took 5 hour of asking the same question, which lit a fire under their rear...and got it fixed with the very next interaction.

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Tony B Fok
Scam- stealing
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1.0

I never spoke to anyone at all , they replied by email and told them what the problem was and Ive been waiting all day to hear back from them. It looks like they dont care. I give them a negative 5 on customer service.

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How Good is Scopely's Customer Service?

Naasir Egm
Naasir Egm
Feels Disappointed | Mar 23, 2024

My experience was very unsatisfactory. Online didn’t work and the phone number listed didn’t work. I simply want to block a player who is harassing me with repeated attempts to start new games. Why can’t I get any help???

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Batreena F
Batreena F
Feels Disappointed | Mar 06, 2024

Man I spend money and my game just disappeared and no one to talk to

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Edvinas K Zgx
Edvinas K Zgx
Feels Disappointed | Mar 02, 2024

not responding waiting for around 100 hours

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Tony B Fok
Tony B Fok
Feels Disappointed | Feb 29, 2024

I have tried to contact them over a dozen times and every phone number I found for them is no longer in service. Do they care?

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Edvinas K Zgx
Edvinas K Zgx
Feels Disappointed | Feb 28, 2024

Painfull

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Amanda N Ppl
Amanda N Ppl
Feels Disappointed | Feb 28, 2024

After numerous failed attempts and weeks of attempting to contact scope League customer service regarding missing rewards and being attacked by obviously bots costing me money and dice which I had paid cash money for part of them not to mention recorded gameplay proving My rolls for being screwed with to no avail. And after pissed consumer attempted to contact them and they received their message and refuse to respond and ignored it I'm absolutely disgusted with this company. They are scamming people they're using fraudulent practices deceptive practices and the fact that they stay on their website and other sites that they are number one that they are doing great that they care about their customers is all big joke. Myself as well as several people on my friends lists including family members are waiting for the class action lawsuits to set in because we will be joining them.

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Summary of Scopely Customer Service Calls

1.7K TOTAL
CALLS
00:05 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scopely?

Account Question:

  • “Issue restoring my account”
  • “Lost account progress and have been ignored by customer support in game app”
  • “Trying to recover account...”

Product/ Service Question:

  • “Game issues”
  • “I lost all my game play”
  • “My game is erased need help now”

Payments and Charges Question:

  • “Overcharge”
  • “Billing”
  • “Charges to my account”

Refund Question:

  • “Refund”
  • “Refund issue”
  • “Refunds”

Request for Information Question:

  • “Talk to a representative”
  • “Help with my account”
  • “Question about working With scopely (MSF GAME). On a professional action video we are shooting”

Shipping and Delivery Question:

  • “Didn't receive my reward or wild card”
  • “Didn't get dice from partner event”
  • “Didn't get what I purchased”

Cards Question:

  • “My 10years old grandson used my card without my permission”
  • “You people just took money out of my card without my permission”
  • “Buy cards”

Staff Question:

  • “Customer service”
  • “Have been waiting for a customer service response for a week. Charged twice for items not received.”
  • “Need customer service”

Activation/ Cancellation Question:

  • “Wanted to cancel a purchase”
  • “Cancel Subscription my card was charged”
  • “Cancel account”

Return/ Replace Question:

  • “Exchanges for monoplane”

Other Question:

  • “Can't purchase rolls in Monopoly go at all”
  • “I have an emergency”
  • “Lost all my dice on monopoly go”

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