Contact Scopely Customer Service
Scopely Phone Numbers and Emails
Customer Service Number:
-
(323) 400-6618
Scopely Emails:
How to Contact Scopely?
Most Popular Number:
| Total calls: 2 412 | Issues resolved: 19 | Last call: May 23, 2025 |
Scopely Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Scopely Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Scopely is 3234006618. 11% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 seconds.
Be prepared for the call as Scopely may ask you for the following information to identify you as a customer: customer id or account no, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Scopely Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Scopely is 3234006618. 11% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 seconds.
Be prepared for the call as Scopely may ask you for the following information to identify you as a customer: customer id or account no, email or order id or tracking no.
People call Scopely mainly because of account, product/ service, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Scopely is info@scopely.com. 58% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Scopely Website:
Scopely Help Center:
Corporate Office Address:
Scopely Customer Service Reviews
I was connected to live chat and after 2 days, 15 hours, 8 live agents, and numerous bots, my account remained inaccessible (all documented). I provided the agents with numerous screenshots including proof of payment.
It was clear they couldn't assist without me furnishing the screenshots. Shortly after my message to report Scopely, the last agent miraculously recovered the account.
Bottom line: Customer service at Scopely is pathetic and useless. This is about an online game, not access to a bank vault.
How Good is Scopely's Customer Service?
I had NONE. No one phoned me
No response to my issue
i lost my game progress and customer service will not help me recover it
Y'all phone number doesn't work at all
The games are fun but if you buy extra chips to play sometimes your refund is denied and you looses your money.
Just give me my money back. You did not have permission to take my money
Summary of Scopely Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Scopely?
Account Question:
- “Account recovery”
- “Lost progress recovery.”
- “Issues with account”
Product/ Service Question:
- “I cannot pull up my earned points from previous games”
- “TAKE OFF....ANNOYING AD ...that states my phone has a virus !!!!!!!!!”
- “Game gone”
Payments and Charges Question:
- “Someone is going against scopely terms and conditions behind your backs and have a whole Facebook group advertising they will dice boost and money boost people while they are charging people”
- “Multiple false charge”
- “Charges”
Request for Information Question:
- “Shield help because of a rl situation”
- “Your updates won't let me finish Dark space mission. Trap with 2 data pads an need 4”
- “Request refund or help with account”
Refund Question:
- “Refund issue”
- Refunds
- “Refund”
Shipping and Delivery Question:
- “Did not get dice for completing album”
- “I did not receive my dice from finishing the album & was told that their was no proof that I finished”
- “Did not get skin”
Staff Question:
- “Customer service”
- “Need customer service”
- “Poor customer service for monopoly go”
Cards Question:
- “I had 10 75 taken from my card aand didn't order a”
- “Removal of credit cards”
- “Yall took money off my card”
Activation/ Cancellation Question:
- “Cancel Subscription my card was charged”
- “Wanted to cancel a purchase”
- “Cancel account”
Website/ Application Question:
- “My phone app chat does not understand my issue”
- “App points/coins”
- “App complications”
Return/ Replace Question:
- “Exchange of a pack purchased on stfc bought the wing one”
- “To change my credit card”
- “Issue that that has not been corrected”
Other Question:
- “Suspension”
- “I want my I'd back”
- “Compensation lawsuit”
Compare Scopely Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
