Scopely

This is a formal warning:

Failure to co operate will result in further legal action.

Personally I dont care what you choose to do with Pokémon go when you fully takeover. However:

Over the last few months players like myself have received false bans and you understand this is going to have legal consequences.

Now I dont know whether Niantic just couldnt give a toss about the players.

This is most likely the cause for the current issues.

However there is already negative press towards your company and the fact everyone disagrees with strong integrity update is exactly whats angering people also. This policy is whats causing a huge problem with the algorithms that are falsely banning players.

So far, at least 20 people in my local community have received false bans. Were not even able to grasp how many extra victims there are.

However 1. I want to make it very clear you people are negatively impacting my community for which btw Im an ambassador for the events, so to have this happen to my account is a complete kick in the face.

Its absolutely disgusting.

My original response from someone on your end told me to follow up with the reference number 3535****

2. Your terms of service is corrupted and it clearly states informal dispute resolution which is to resolve this issue, but it seems very obvious that youre obstructing justice. Its wrong to treat people this way and my Community and online side will be exposing it. Youre supposed to provide support and guidance onto resolving the issue but are actively ignoring players which by the way is a criminal offence.

Legally you cannot abstain! Youre showing complete unprofessional contempt and ignorance- irony which is illegal. Ive mentioned the hate crime side to it also as this only makes this look worse.

Additionally, your support service sent me 3 or 4 automated responses; to which angered me even more because youre supposed to SUPPORT PLAYERS! This email support system is anbso TERRIBLE and less than useless as youre now showing even more maive of responsibility as a serious issue like this should not be handled by robots.

This makes me implicate your position as incompetent and deliberately misleading players into thinking they are being supported when they accept your TERMS of service when youre all actively contradicting the rules and regulations.

3. The money side is the main issue here as well. You might as well have robbed me of my money as this is online theft!

Even in the last 48hours before I got banned Id spent 50 British pounds on content ( tickets , etc ) and Im gonna go completely of the rails if that money isnt reinstated back into my bank ASAP.

You people have no idea the kind of suing youre in for on that front alone. Stealing millions of pound ls through money laundering peoples vulnerabilities.

But whats even more evil is your masking these crimes with a fabricated terms of service with a complete lack of professionalism and ambiguity

(Which btw this wont work out for any of you in a court room)

4.

This brings me onto 4. Which Ive basically explained half the issues with lack of proper curated data and citations.

Scoperly as the new company buying your game makes this situation even worse as ideally you should be reinstating a new TOS that provides this ambiguity for all old and new players.

Instead, it appears to me that company is banning people already.

ambiguity in the TOS ,ultimately

will be the downfall of your game

Its a disgrace to the people and shows how dangerous your game has become and how you operate without regard to your actions and how it affects others.

The following photos below clearly depict the community frustration which IS ONLY GOING TO GET WORSE- YOU CANT JUST HIDE AND ASSUME ITS GOING AWAY!

You banned one of my friends last year during the safari andven event ( during the go fest like event) so my mate cried for hours about it as he felt like hed been robbed and attacked personally for nothing.

Videos are surfacing like his he shared where players are getting banned who are legitimate, including myself.

Respond to this email with a DAMN PERSON. Had enough of this nonsense.

You people need to fix this now.

Ive got 1000s of angry players riding this train.

I demand a response ASAP

Every time I contact customer service, I am either basically called a liar in a very nice way, or that didn't happen. Now, if you guys can really record what's going on in our game, then I would really appreciate it if you could actually see what happened because I am over the top livid.

I do not lie. I have no reason for it. I have a four-year-old daughter who I am teaching the difference between right and wrong, and lies and no lies. Yeah, she's kind of young, but she should know better.

I am upset to know that because I had upgraded landmarks, I had $21 billion. I spent about $2 billion, which brought me down to $19 billion. I then proceeded to go and upgrade the rest of my landmarks, which started bringing me down to $16 billion. The game errors and takes my Monopoly Go money and it wipes clean my upgraded landmarks and what was previously upgraded and the new upgrades so I could move on.

Your agents keep saying there's no discrepancies. This is the third time. The first two times, I was missing dice and was told I had already received them, but I know I did not. Then I'm asked for photos.

I can't guess when the game will error to have to do that. Please help. I'm very frustrated and upset, and I don't believe they handle this correctly. I spend too much money on the game to be called a liar.

I was at 9,000 stars and now I'm at 9,015, and I had all my progress taken. That makes zero sense.

Please help. My user ID is 98919****.